9-1-1 SERVICES GOVERNING BOARD.

LEGAL AUTHORITY

ACT No. 144 of December 22, 1994, as amended, known as the "Law for Rapid Response to 9-1-1 Public Safety Emergency Calls" or "Law for 9-1-1 Calls", creates the 9-1-1 Services Governing Board.

MISSION

To reduce the time it takes for citizens to communicate with public safety response agencies to alert them of inmediate citizen emergencies, so that these agencies can dispatch authorized response teams.

VISION

To maintain a unique, easy to remember and access telephone number, that is available to every person in Puerto Rico (via voice and data) and acts as a quick and efficient option for requesting inmediate assistance in an emergency situation. From any place and at any point in time.

ORGANIZATIONAL STRUCTURE

The 9-1-1 Services Governing Board is composed of the following organizational units:

  • 9-1-1 Call Center
  • Governing Board
  • Office of Financial Affairs
  • Office of Legal Affairs
  • Audits Office
  • Office for Communications and Public Education
  • Office of Human Resources
  • Office for Administrative Services
  • Office of the Executive Director
  • Office of the Executive Assistant Director

GEOGRAPHIC LOCATION

The 9-1-1 Governing Board is located at Nadal Marginal Road, Filipo de Plana Street, in the Barrio Monacillo Abajo district of Ro Piedras.

PROGRAMMATIC STRUCTURE

POSITIONS FILLED

Authorized and Proposed Positions 2009 2010 2011 2012
Sept./08 Sept./09 Sept./10 Feb./11 Proj.

 

Total amount of positions 155 162 179 164 164

Data comes from the Agencys Certified Headcount Reports. Figures for Fiscal Year 2011-2012 were estimated during the budget formulation process.

PROGRAM

General Management and Administration

Program Description

Responsible for ensuring that 9-1-1 services are offered using modern telecommunications technology to rapidly and efficiently respond to citizen emergency calls, as established in ACT No. 144 of december 22, 1994.

Customers

Puerto Rico residents and visitors that face emergency situations related to security, health or protection, and request assistance from Public Safety authorities via the 9-1-1 Emergency System.

Human Resources

Authorized and Proposed Positions 2009 2010 2011 2012

Managerial,Technical, Administrative, and Office Staff 28 33 36 32
Judges, Lawyers, and Legal Staff 0 1 2 1
Other Safety and Protection Staff 99 97 109 106
Planning, Budget, Statistics, Auditing, and Finance 19 22 22 17
Maintenance and General Services Staff 7 7 8 6
Health Services 2 2 2 2
Total, Positions 155 162 179 164

FISCAL YEAR 2011-2012 ADOPTED BUDGET

The adopted consolidated budget for fiscal year 2011-2012 totals $21,200,000. The funds come from Other Income, 38% of which is derived from revenues received from the telephone companies 9-1-1 fees.

The operating costs reflect an increase of $100,000 as compared to the funds assigned for fiscal year 2010-2011. These funds will allow the Board to maintain and improve the 9-1-1 Service as well as the technology required to cover the operating costs and the development of the service.

The distribution of funds collected from 9-1-1 fees will be determined by the Board as specified in the regulation. The Board can use these funds to cover individual agency expenses that resulted from attending the 9-1-1 calls. This portion will be distributed proportionately, based on the number of calls attended by each agency, except in the case of a consensus reached by Board members to authorize an exception to resolve the special needs of one or more agencies.

SUMMARY OF AVAILABLE RESOURCES

Consolidated Budget  (thousands $) 2009 2010 2011 2012

 

Program  
Operational Expenses Actual Actual Budget Adopted
General Management and Administration 21,000 21,050 21,100 21,200
Subtotal, Operational Expenses 21,000 21,050 21,100 21,200
Total, Program 21,000 21,050 21,100 21,200
 
Funding Sources  
Operational Expenses  
Other Income 21,000 21,050 21,100 21,200
Subtotal, Operational Expenses 21,000 21,050 21,100 21,200
Total, Funding Sources 21,000 21,050 21,100 21,200
 
Expense Category  
Operational Expenses  
Payroll and Related Expenses 5,696 5,964 6,811 6,850
Rent and Utilities 383 236 224 224
Purchased Services 680 586 624 629
Donations, Subsidies, and Distributions 13,860 13,893 13,082 13,144
Transportation Expenses 11 11 11 11
Professional Services 215 214 200 194
Other Expenses 94 93 101 104
Equipment Purchases 5 3 4 4
Office Supplies and other Materials 46 45 41 38
Advertising and Media Expenses 10 5 2 2
Subtotal, Operational Expenses 21,000 21,050 21,100 21,200
Total, Expense Category 21,000 21,050 21,100 21,200