Telecommunication's Regulation and Inspection in PR

Regulate the adoption, promulgation and derogation of telecommunications and cable television regulations.

Objectives

• Guarantee the availability and accessibility of telecommunication and cable television services.

• Expand consumer education programs related to the quality of the services that telecommunications and cable television companies offer.

• Guarantee that social services such as the relay of telecommunication services for the speech and hearing-impaired continue to be offered.

• Inspect and monitor the quality of services.

• Educate citizens about their rights as they relate to telecommunications and cable television companies.

• Process complaints filed by consumers and telecommunications and cable television companies, quickly.

• Continue to develop public installations of Internet in 78 municipalities, in coordination with private sector and community organizations.

• Hold auctions to continue to provide infrastructure for basic services of telecommunications to isolated communities.

Statistical Data	2010	2011	2012
Complaints filed	704	115	1,500
Complaints resolved	289	110	1,150
Customers visits attended	150	448	260
Isolated communities attended	0	2	2
Number of relapses	319	325	266
Phone Consultations attended	9,506	13,035	9,555
Services model (%)	458	470	380
Universal service beneficiaries	408,392	315,000	708,392

The statistical data was provided by the Agency during the budget process for fiscal year 2011-2012.

Customers

Users of telecommunication and cable television services as well as companies that provide the service.

Human Resources

Authorized and Proposed Positions	2009	2010	2011	2012
Managerial,Technical, Administrative, and Office Staff	50	51	52	52
Judges, Lawyers, and Legal Staff	2	4	2	2
Other staff	13	13	13	13
Other Safety and Protection Staff	2	2	1	1
Planning, Budget, Statistics, Auditing, and Finance	9	9	9	9
Education and Recreational Services Professionals	3	2	2	2
Maintenance and General Services Staff	4	4	4	4
Information Systems	3	3	2	2
Total, Positions	86	88	85	85

The adopted consolidated budget for fiscal year 2011-2012 ascends to $13,804,000 from Special State Funds.

One of the Board's goals is, to attend service complaints from 260 (on average) telecommunications users. With the adopted funds, low-income families are also guaranteed the benefit of Universal Service at a just and reasonable cost.

The approved budget also includes a reserve of $1,500,000, equivalent to a 12%, to assure the continuance of the Board's operation in a way its consistent with the Board's goals and objectives.

The Special State Fund is generated from the taxes that the telecommunication and cable television companies pay. These are calculated at 25% of income from the telecommunication companies and 3% from the cable companies. These funds will be used in accordance to Act No. 20 of September 12, 1996.

SUMMARY OF AVAILABLE RESOURCES