LEGAL AUTHORITY

Act. No. 134 of June 30, 1977, as amended, known as Law for the Citizens' Advocate (Ombudsman), creates the Office and ascribes it to the Legislative Assembly.

MISSION

Guarantee each citizen the right to receive excellent service from government agencies, by providing quick, free and reliable access, through an impartial and empowered Ombudsman, who can formulate public criticism and initiate corrective and remedial actions.

VISION

Provide each citizen of Puerto Rico excellent access and quality service from agencies that constitute the Government of Puerto Rico.

ORGANIZATIONAL STRUCTURE

The following organizational units compose the Ombudsman's Office:

• Administrative Service Area
• Advocate Assistant
• Advocate Office
• Audit Department
• Human Resources Department
• Information Department
• Institutional Service Area
• Legal Affairs Department
• Regional Offices
• Small Business Advocate
• Specialized Advocate

GEOGRAPHIC LOCATION

The Ombudsman office is located at R. H. Todd Avenue, No. 501, Stop 18 in Santurce. In addition, it has seven regional offices in the following municipalities: Arecibo, Bayamn, Caguas, San Juan, Humacao, Mayagez and Ponce.

• Investigation of Claims and Complaints

POSITIONS FILLED

Authorized and Proposed Positions	2009	2010	2011		2012
	Sept./08	Sept./09	Sept./10	Feb./11	Proj.
Total amount of positions	86	86	86	86	86

Data comes from the Agency's Certified Headcount Reports. Figures for Fiscal Year 2011-2012 were estimated during the budget formulation process.

FISCAL YEAR 2011-2012 ADOPTED BUDGET

The adopted consolidated budget for fiscal year 2011-2012 ascends to $5,576,000. The funds include: $5,376,000 from the Joint Resolution - General Fund and $200,000 from Other Income. Act. No. 134 of June 30, 1977, as amended, dictates that the Office submit its petition for funds to the Legislative Assembly.

SUMMARY OF AVAILABLE RESOURCES