Enforce the orders of the Bill of Rights of the Puerto Rican Veteran of the XXI Century, by offering orientation, representation and help with the problems that the veterans and their relatives encounter. To assure their economic and social wellbeing, guaranteeing equality of conditions to receive the benefits and privileges that are granted under state and federal laws.

Statistical Data	2010	2011	2012
Complaints attended	41,000	41,500	41,500
Customers served	78,000	79,000	79,000

The statistical data was provided by the Agency during the Fiscal Year 2011-2012 budget formulation process.

Customers

Veterans and their relatives

Human Resources

Authorized and Proposed Positions	2009	2010	2011	2012
Managerial,Technical, Administrative, and Office Staff	17	15	11	10
Judges, Lawyers, and Legal Staff	2	2	0	0
Planning, Budget, Statistics, Auditing, and Finance	1	1	1	1
Public Relations and Communications	1	1	1	1
Maintenance and General Services Staff	2	1	0	0
Families and Community Services Staff	10	9	7	7
Total, Positions	33	29	20	19

FISCAL YEAR 2011-2012 ADOPTED BUDGET

The adopted consolidated budget for fiscal year 2011-2012 ascends to $2,777,000. The funds include $1,307,000 from the Joint Resolution General Fund and $1,470,000 from Special Appropriations General Fund.

Operating Expenses reflect a net increase of $3,000, compared to the funds assigned for fiscal year 2010-2011.

The resources of the Joint Resolution General Fund will be used to cover operational expenses. It includes $1,170,000 from a Special Appropriations General Fund destined to subsidize the House of the Veteran and $300,000 to strengthen the services for assistance, guidance and counseling for veterans or relatives, for protection of their rights and benefits.

SUMMARY OF AVAILABLE RESOURCES