Enforce the orders of the Bill of Rights of the Puerto Rican Veteran of the XXI Century, by offering orientation, representation and help with the problems that the veterans and their relatives encounter. To assure their economic and social wellbeing, guaranteeing equality of conditions to receive the benefits and privileges that are granted under state and federal laws.

Statistical Data	2011	2012	2013
Complaints attended	41,500	41,500	41,500
Customers served	79,000	79,000	79,000

The statistical data was provided by the Agency during the Fiscal Year 2012-2013 budget formulation process.

Veterans and their relatives

FISCAL YEAR 2012-2013 PROPOSED BUDGET

The proposed consolidated budget for Fiscal Year 2012-2013 amounts to $3,234,000. This amount includes $1,082,000 from the Joint Resolution General Fund and $2,152,000 from Special Appropriations.

Operational expenses reflect a decrease of $161,000 when compared to funds assigned in fiscal year 2011-2012 due to a redistribution of human and fiscal resources as stated in Reorganization Plan No. 1 of June 22, 2011.

Resources from the Joint Resolution General Fund will be used to: improve assistance, guidance and counseling services, protect the rights and guarantee equality of conditions granted under state and federal laws to veterans and their families. An additional Special Appropriation is included to subsidize "La Casa del Veterano" and maintain and operate the State Cemetery in Aguadilla.

SUMMARY OF AVAILABLE RESOURCES