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LEGAL AUTHORITY
Act 144-1994,
as amended, known as the "Rapid Response to 9-1-1 Public Safety Emergency Calls Act" or the "9-1-1 Calls Act", created the 9-1-1 Services Governing Board.
MISSION
To reduce the time it takes for citizens to communicate with public safety response agencies to alert them of immediate citizen emergencies, so that these agencies can dispatch authorized response teams.
ORGANIZATIONAL STRUCTURE
- 9-1-1 Call Center
- Administrative Services
- Audits Office
- Communications and Public Education
- Financial Affairs
- Governing Board
- Human Resources
- Legal Affairs
- Office of the Deputy Director
- Office of the Executive Director
PROGRAM
General Management and Administration
Program Description
Responsible for ensuring that 9-1-1 services are offered using modern telecommunications technology to rapidly and efficiently respond to citizen emergency calls, as established by Act 144-1994 supra.
| Statistical Data |
2011 |
2012 |
2013 |
|
| Emergency calls |
306,033 |
315,214 |
324,670 |
| Non emergency calls |
2,272,104 |
2,572,299 |
2,909,345 |
| Percent of progress of the public education and communication program |
100 |
100 |
100 |
| Phone calls received |
2,578,137 |
2,887,513 |
3,234,015 |
Customers
Puerto Rico residents and visitors that face emergency situations related to security, health or protection, and request assistance from Public Safety authorities via the 9-1-1 Emergency System.
FISCAL YEAR 2012-2013 PROPOSED BUDGET
The proposed consolidated budget for Fiscal Year 2012-2013 amounts to $21,700,000 from other income, 38% of which is derived from revenues received from the telephone companies 9-1-1 fees.
Operational expenses reflect an increase of $500,000 when compared to funds assigned in fiscal year 2011-2012 to provide maintenance and improve 9-1-1 Services and to implement the technology needed to cover operational expenses and continue to develop the services provided by the Board.
Revenue from 9-1-1 fees will be distributed as determined by the Board's Rules and Regulations. These funds can also be used to cover 9-1-1 calls expenses incurred by security agencies. The amount distributed will be in accordance to the number of calls received, unless the Board agrees by consensus on an exception.
SUMMARY OF AVAILABLE RESOURCES
| Consolidated Budget (thousands $) |
2010 |
2011 |
2012 |
2013 |
|
| Program |
|
| Operational Expenses |
Actual |
Actual |
Budget |
Proposed |
| General Management and Administration |
21,050 |
19,802 |
21,200 |
21,700 |
| Subtotal, Operational Expenses |
21,050 |
19,802 |
21,200 |
21,700 |
| Total, Program |
21,050 |
19,802 |
21,200 |
21,700 |
| |
| Funding Sources |
|
| Operational Expenses |
|
| Other Income |
21,050 |
19,802 |
21,200 |
21,700 |
| Subtotal, Operational Expenses |
21,050 |
19,802 |
21,200 |
21,700 |
| Total, Funding Sources |
21,050 |
19,802 |
21,200 |
21,700 |
| |
| Expense Category |
|
| Operational Expenses |
|
| Payroll and Related Expenses |
5,964 |
5,661 |
6,837 |
6,984 |
| Rent and Utilities |
236 |
236 |
256 |
263 |
| Purchased Services |
586 |
577 |
646 |
622 |
| Donations, Subsidies, and Distributions |
13,893 |
13,082 |
13,144 |
13,454 |
| Transportation Expenses |
11 |
13 |
11 |
13 |
| Professional Services |
214 |
146 |
162 |
210 |
| Other Expenses |
93 |
63 |
107 |
105 |
| Equipment Purchases |
3 |
2 |
4 |
10 |
| Office Supplies and other Materials |
45 |
20 |
31 |
34 |
| Advertising and Media Expenses |
5 |
2 |
2 |
5 |
| Subtotal, Operational Expenses |
21,050 |
19,802 |
21,200 |
21,700 |
| Total, Expense Category |
21,050 |
19,802 |
21,200 |
21,700 |
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