TELECOMMUNICATION'S REGULATORY BOARD.

LEGAL AUTHORITY

Act 213-1996, as amended, known as the Puerto Rico Telecommunications Act, created the Telecommunications Regulatory Board.


MISSION

Promote fair competition between companies that offer telecommunication and cable television services, to guarantee that all citizens have access and enjoy those services at a reasonable cost.


ORGANIZATIONAL STRUCTURE

  • Compliance and Statistics
  • Finance and Budget
  • General Services Claim Analysis and Customer Service
  • Human Resources
  • Infrastructure and Information Technology
  • Office of the President
  • Office of the Secretary
  • Officials Examiners Office
  • Technology and Information



PROGRAM

Telecommunication's Regulation and Inspection in PR

Program Description

Regulate the adoption, implementation and derogation of telecommunications and cable television regulations.

Statistical Data 2011 2012 2013

 

Complaints filed 338 1,020 1,020
Complaints resolved 21 561 561
Customers visits attended 359 550 650
Endorsement request cases received 457 465 469
Phone Consultations attended 7,643 9,910 10,500
Universal service beneficiaries 466,757 480,800 495,200

The statistical data was provided by the Agency during the budget process for fiscal year 2012-2013.


Customers

Users of telecommunication and cable television services as well as companies that provide the service.

FISCAL YEAR 2012-2013 PROPOSED BUDGET

The proposed consolidated budget for Fiscal Year 2012-2013 amounts to $14,122,000 from State Special Funds.

Operational expenses reflect an increase of $317,000 when compared to funds assigned in fiscal year 2011-2012 resulting from an increment in fees received from telecommunication and cable companies

The proposed budget will allow the Board to continue to develop its workplans and ensure citizens receive a fair and reasonable telecommunications service. To meet these objectives, the Board will monitor the services provided by the telecommunication and cable companies.

State Special Fund is generated from fees paid by telecommunication and cable companies, which are 25% of the telecommunication companies' gross income and 3% of cable companies'. Act 213-1996 states how these funds will be used.

SUMMARY OF AVAILABLE RESOURCES

Consolidated Budget  (thousands $) 2010 2011 2012 2013

 

Program  
Operational Expenses Actual Actual Budget Proposed
Telecommunication's Regulation and Inspection in PR 12,078 15,673 13,805 14,122
Subtotal, Operational Expenses 12,078 15,673 13,805 14,122
 
Subsidies, Incentives and Donations
Telecommunication's Regulation and Inspection in PR 4,200 0 0 0
Subtotal, Subsidies, Incentives and Donations 4,200 0 0 0
Total, Program 16,278 15,673 13,805 14,122
 
Funding Sources  
Operational Expenses  
State Special Funds 12,078 15,673 13,805 14,122
Subtotal, Operational Expenses 12,078 15,673 13,805 14,122
 
Subsidies, Incentives and Donations  
State Special Funds 4,200 0 0 0
Subtotal, Subsidies, Incentives and Donations 4,200 0 0 0
Total, Funding Sources 16,278 15,673 13,805 14,122
 
Expense Category  
Operational Expenses  
Payroll and Related Expenses 5,289 5,350 5,814 6,032
Rent and Utilities 384 373 382 483
Purchased Services 593 1,478 1,294 1,294
Transportation Expenses 22 13 58 58
Professional Services 1,363 1,974 3,149 3,149
Other Expenses 297 5,424 198 196
Previous Years Debt Payments 17 37 0 0
Equipment Purchases 456 515 364 364
Office Supplies and other Materials 108 86 184 184
Advertising and Media Expenses 479 423 862 862
Budget Reserve 3,070 0 1,500 1,500
Subtotal, Operational Expenses 12,078 15,673 13,805 14,122
 
Subsidies, Incentives and Donations  
Incentives and Subsidies for Services to Citizens 4,200 0 0 0
Subtotal, Subsidies, Incentives and Donations 4,200 0 0 0
Total, Expense Category 16,278 15,673 13,805 14,122