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LEGAL AUTHORITY
Reorganization Plan No. 1 of June 22, 2011;
created the Office of the Advocate of Patients, Office of the Ombudsman for the Elderly, Office of the Disabled Persons Investigating Official, Veteran's Advocate Office and the Ombudsman Administration Office.
MISSION
Enforce the precepts in the Patient's Bill of Rights and Responsibilities in order to address and investigate patient's claims in Puerto Rico.
ORGANIZATIONAL STRUCTURE
- Advocate's Office
- Deputy Advocate's Office
- Legal Affairs
- Programs Issues
PROGRAM
GENERAL MANAGEMENT AND ADMINISTRATION
Program Description
Guarantees the enforcement of the precepts included in the Patient's Bill of Rights and Responsibilities. Coordinates and solves patient's problems, needs and claims by identifying adequate strategies to respond fast and effectively. Is responsible for safeguarding the rights of all patients.
| Statistical Data |
2011 |
2012 |
2013 |
|
| Complaints resolved |
6,622 |
7,920 |
8,500 |
| Help line phone calls |
25,970 |
36,060 |
38,000 |
| Help line phone calls |
16,693 |
22,068 |
27,000 |
| Legal services requested |
700 |
1,100 |
2,500 |
| Total number of people impacted |
3,000,000 |
3,000,000 |
3,800,000 |
Customers
3.8 million patients regardless of whether they have a health insurance or not.
FISCAL YEAR 2012-2013 PROPOSED BUDGET
The consolidated budget recommended for Fiscal Year 2012-2013 is $3,047,000 from the Joint Resolution of the General Fund.
Operational expenses reflect an increase of $277,000 when compared to funds assigned in fiscal year 2011-2012 due to the redistribution of human and fiscal resources per Reorganization Plan No. 1 of June 22, 2011. These funds will be used to add resources to the Call Center in order to increase call related services.
The proposed budget will allow the Office to continue to address, coordinate and solve patient's claims and needs. It will also allow the Office to comply with the faculties and duties established by its Organic Law and enforce the precepts included in the Patient's Bill of Rights and Responsibilities.
SUMMARY OF AVAILABLE RESOURCES
| Consolidated Budget (thousands $) |
2010 |
2011 |
2012 |
2013 |
|
| Program |
|
| Operational Expenses |
Actual |
Actual |
Budget |
Proposed |
| General Management and Administration |
3,129 |
2,736 |
2,770 |
3,047 |
| Subtotal, Operational Expenses |
3,129 |
2,736 |
2,770 |
3,047 |
| Total, Program |
3,129 |
2,736 |
2,770 |
3,047 |
| |
| Funding Sources |
|
| Operational Expenses |
|
| Joint Resolution - General Fund |
1,598 |
1,565 |
2,558 |
3,047 |
| Local Stabilization Fund |
1,531 |
936 |
0 |
0 |
| Federal Grants |
0 |
235 |
212 |
0 |
| Subtotal, Operational Expenses |
3,129 |
2,736 |
2,770 |
3,047 |
| Total, Funding Sources |
3,129 |
2,736 |
2,770 |
3,047 |
| |
| Expense Category |
|
| Operational Expenses |
|
| Payroll and Related Expenses |
2,365 |
1,799 |
1,739 |
2,018 |
| Rent and Utilities |
240 |
170 |
208 |
206 |
| Purchased Services |
272 |
256 |
273 |
273 |
| Transportation Expenses |
10 |
6 |
15 |
15 |
| Professional Services |
130 |
139 |
492 |
492 |
| Other Expenses |
20 |
0 |
28 |
28 |
| Non Distributed Allocations |
75 |
352 |
0 |
0 |
| Previous Years Debt Payments |
6 |
12 |
0 |
0 |
| Equipment Purchases |
3 |
0 |
0 |
0 |
| Office Supplies and other Materials |
3 |
2 |
15 |
15 |
| Advertising and Media Expenses |
5 |
0 |
0 |
0 |
| Subtotal, Operational Expenses |
3,129 |
2,736 |
2,770 |
3,047 |
| Total, Expense Category |
3,129 |
2,736 |
2,770 |
3,047 |
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