Assures compliance with the dispositions of Act 161-2009, Act 135 of June 15, 1967 (Certification Act), the Joint Regulation of Permits and Land Use, the applicable Construction Codes, as well as any other law or regulation applicable to construction or land use in Puerto Rico. These actions are implemented through field investigations; interagency operations; issuance of fines and immediate compliance orders; audits of final determinations, permits, certificates, authorizations and processes; audits of cases certified under the Certification Act; investigation of complaints; and use and construction inspection. Also, takes care of claims referred by Concerned Government Entities or Autonomous Municipalities with a hierarchy of I to V and assists the Planning Board in overseeing the final determinations, recommendations and any other matters within its inherency, including the administration of the municipalities' faculties of territorial regulation.

Statistical Data	2011	2012	2013
Audits	0	24,700	27,100
Complaints	1,299	2,250	2,000
Inspections	2,300	12,800	16,600
Operatives	50	234	258
Summons	0	670	770

The statistical data was provided by the Agency during the Fiscal Year 2012-2013 budget formulation process.

Citizens in general, the Permits and Management Office, the Planning Board, Professionals and Authorized Inspectors, Concerned Government Entities and Municipalities

General Management and Administration

Program Description

Supervises administrative, managerial and internal audit activities to achieve maximum efficiency, quality of services and innovation in the processes. The program develops standards and postulates that sustain an administrative platform committed to quality and continuous innovation.

Customers

All the programs and employees of OIGPe, professionals, citizens in general and the Permits and Management Office

Regulation

Program Description

Trains, qualifies and authorizes the Professionals and Authorized Inspectors, to assure they meet the highest ethical standards and all the education requirements. Defines requirements, qualifies, trains and inspects the Professionals and Authorized Inspectors, as defined in Act 161-2009, the Permits and Land Use Joint Regulation and the Permits Inspector General Office Regulation, making sure that these professionals comply with the highest ethical standards so that they fulfill the functions that have been delegated to them by the State. Also, establishes curriculum requirements and general accreditation for the Education Providers, Test Providers and Continuous Education Course Providers.

Customers

Professionals in the areas of Engineering, Architecture, Surveying, Agronomy, Geology and Planning, Educational Institutions, Exam Providers and professional associations

Implements and manages the necessary processes to offer the highest level of satisfaction to clients, through all agency service channels, according to key standards established by management. Manages all the secretarial services of the OIGPe, offers support to the other units in matters related to correspondence, publications, certifications, notifications, summons and judicial filings, among others. Serves as liaison between the Concerned Government Entities, the Municipalities, the Permits Management Office, the Permits and Land Use Review Board, the Court of Justice and the OIGPe.

Customers

Citizens in general, construction and land use professionals, Concerned Government Entities, the Municipalities, the Permits Management Office, the Court of Justice and the Permits and Land Use Review Board, and the Permits and Land Use Review Board among others

The adopted consolidated budget for fiscal year 2012-2013 amounts to $5,039,000. This amount includes $4,939,000 from the Joint Resolution - General Fund and $100,000 from State Special Funds.

Operational expenses reflect an increase of $962,000 when compared to funds assigned in fiscal year 2011-2012 due to a redistribution of resources in the payroll and related expenses and the rent and utilities categories.

Resources from the Joint Resolution - General Fund will be used for operational expenses. These funds will allow the office to continue the monitoring and audit of determinations related to the construction and use of land; and to train professionals to guarantee a trustworthy and efficient permits process.

State Special Funds assigned through Act 161-2010, will be used according to law for operational expenses. This fund reflects a change in the amount of resources allocated and is generated from service fees collected, permit payments and operational transactions, which vary according to the type of service.

SUMMARY OF AVAILABLE RESOURCES